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Refund Policy

Last updated: June 17, 2026

Operating Legal Entity
IX Sports (legal entity pending incorporation). Organized under the laws of Canada.

IX Baseball is committed to a fair and transparent refund experience. Our orders are processed by our reseller Paddle.com, the Merchant of Record for all purchases. All refund requests must be submitted directly to Paddle, which handles billing, payments, and refunds on our behalf.

Parent Premium and Coach subscriptions

Parent Premium and Coach subscriptions are eligible for a full refund within 14 days of the initial purchase date. After the 14-day window, payments are non-refundable, including renewal charges. You can cancel your subscription at any time to prevent future renewals; cancelling does not automatically trigger a refund.

Coach Reviews

Coach Review purchases (where offered) are refundable based on the status of the review:

  • Full refund if the request is cancelled before a coach begins work on the review.
  • No refund once a coach has started work on the review.
  • No refund after the review has been delivered.

Organization and Team subscriptions

Organization and team subscriptions are eligible for a full refund within 14 days of the initial purchase date. After the 14-day window, payments for the remainder of the subscription period are non-refundable. Custom pilot or annual contracts are governed by their separate written agreement.

How to request a refund

All refund requests are handled directly by Paddle. To submit a request:

  • Visit paddle.net, locate your order using the email address used at checkout, and request a refund.

Approved refunds are issued to your original payment method. Processing typically takes 5-10 business days depending on your bank or card issuer.

Cancellations

You can cancel a monthly subscription at any time from your account settings or via paddle.net. Cancellation takes effect at the end of the current billing period. You'll keep access until then. Cancelling does not automatically trigger a refund; refund eligibility is determined by the policy above.

Statutory rights

Nothing in this policy limits any consumer rights you may have under applicable law, including any statutory right of withdrawal or refund.

Questions

For questions about our products or your account, email team@ixbaseball.ca. For billing and refund requests, please contact Paddle directly at paddle.net.